Yes. We provide a guided onboarding wizard inside the MAP console plus full documentation. Check the Fleet Validation Process and the Intel EMA Installation Guide for deeper references.

Windows 10/11 OS and network ports 443/8080 must be open for out-of-band management.

No. MAP can run alongside Intel EMA. Many customers keep EMA during migration or for specific workflows. Long-term dual management of the same endpoints isn’t recommended due to overlapping policies or sessions.

MAP is delivered as a managed service in Microsoft Azure—there’s nothing for you to host. If you already run Intel EMA, you can keep it during transition, but long-term managing the same endpoints with both tools is not advised. We provide a clean migration path if you want to consolidate on MAP.

Core Ports:
443/TCP (HTTPS UI), 1433/TCP (SQL if remote), 8000/TCP (Platform Manager), 8080/TCP (Agent/Console/AMT CIRA), 8083/TCP (Web redirection), 8085/TCP (Recovery), 8089/TCP (Admin/EMA internal), 8092–8095/TCP (EMA internal).

Directory Services:
LDAP/LDAPS: 389/636, Global Catalog: 3268/3269 for AD/802.1X setups.

Cloud firewalls:
Allow trusted sources only to 443 and websocket/8084 when required. Internal EMA ports (8092–8094, 8089) should be limited to VM-to-VM traffic within your security groups.

• Remote BIOS configuration
• Power management (on/off/reset)
• KVM screen control
• Boot redirection (PXE, ISO)
• Hardware inventory

MAP supports Intel vPro platforms starting from 8th Gen CPUs with ME firmware 12.0+. Legacy support is available for some platforms. MAP also supports non-vPro devices for in-band management.

MAP is optimized for Windows devices today. Mac and Linux support is under evaluation for future releases.

Confirm outbound access on required ports and reinstall the agent if needed. Our support team can assist remotely if issues persist.

Server logs: C:\Program Files (x86)\Intel\Platform Manager\EMALogs\ (EmaWebApiLogs, EMALog-*.txt, TraceLog-*.txt)

Endpoint logs: EmaAgent.log in the Intel EMA Agent installation folder

Installer logs: EMALog-Intel®EMAInstaller.txt in the installer directory

For error meanings, review “HTTP Status Codes & Extended Errors” in the Intel EMA API Guide. For log paths, see the Admin & Usage Guide. If you still cannot isolate the issue, contact: support@mappcmanager.com

MAP data is hosted in Microsoft Azure data centers. EU customers’ data is stored in EU regions by default (GDPR-compliant). (Note: storage details for U.S. customers can be added upon confirmation.)

Yes. MAP provides MFA enrollment.

The agent reports device metadata only—manufacturer, CPU, memory, OS/software versions, storage usage, connection status, and Intel AMT state/version. It does not collect personal content or data created/viewed on the device. The agent also maintains a local database of its configuration and certificates.